For managers who are willing to share their experience
Changing internal procedures for sales and customer service is a task that requires consideration, because new organizational solutions can affect customer relationships. When introducing procedural improvements, every manager should be
The consistent implementation of the process of implementing changes and the motivation system presented in previous stages was aimed at assessing the team’s potential and raising the competence of its
Employees of customer service and sales should be people who understand customers from the emotional side and be able to reach their shopping motivations. In addition, they should have a
Managerial analysis of employee competences can be implemented based on the following data sources: Periodic severance pay – observation of team behavior, Delegation of special tasks – checking individual managerial
This element of implementing changes cannot be treated as closed in time. Throughout the cooperation period, the manager gets to know his employees during various professional and sometimes private situations.
